Have you ever wanted to add some toolbar buttons to the CASE/CONTACT/ACCOUNT form?
Well now you can, you can use the ISV.config provided by CRM.
- Export the ISV Config Customizations from CRM
- Edit the XML file
- Find the <entity name=”incident”> node and add the following – I couldn’t paste the XML because of wordpress limitations.
- Save the XML and import into CRM and publish the customizations.
We are using the resolve() function on the case entity form which will resolve the case like you would when going to the actions menu > resolve case