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Setup failed to determine whether a supported version of Microsoft Outlook is installed - Outlook 2010

July 13th, 2010
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I recently tried to install the CRM client with my install of office 2010 (on Windows 7) and got an error and couldn’t continue.

“Setup failed to determine whether a supported version of Microsoft Outlook is installed”

The Fix:

Right click the install window on the taskbar and click “Close Window” - It will give you a choice “Do you really want to cancel the setup” then click “Yes”

It should begin installing:

It should complete, now open outlook and configure CRM for outlook (CRM URL, Organisation etc..)

Install Client Update Rollup 7 and 11 or else the CRM toolbar will be in a new “Tab” in Outlook 2010 called “Addins”:

It should turn out like this:

MSCRM-Admin CRM 4.0, CRM 4.0 Client

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