Setup failed to determine whether a supported version of Microsoft Outlook is installed – Outlook 2010

Posted by on Jul 13, 2010 in CRM 4.0, CRM 4.0 Client |

I recently tried to install the CRM client with my install of office 2010 (on Windows 7) and got an error and couldn’t continue.

“Setup failed to determine whether a supported version of Microsoft Outlook is installed”

The Fix:

Right click the install window on the taskbar and click “Close Window” – It will give you a choice “Do you really want to cancel the setup” then click “Yes”

It should begin installing:

It should complete, now open outlook and configure CRM for outlook (CRM URL, Organisation etc..)

Install Client Update Rollup 7 and 11 or else the CRM toolbar will be in a new “Tab” in Outlook 2010 called “Addins”:

It should turn out like this:

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CRM 4 Client (IE8 & Vista): View Regarding = Blank Page

Posted by on Jul 2, 2009 in CRM 4.0 Client |

So i just installed the CRM client on a Vista machine, everything was working well.

I configured the client and was testing the TRACKING of emails.

Tracked an email – worked

View the Email in CRM – worked

View Regarding – nah, dosen’t like that.. blank page – what the..

So i said, maybe we need update rollup 1 for the client so i procceeded to install it and it said something about an escalation error.

I looked through computer settings and noticed the UAC was still turned ON and i turned it OFF and rebooted the PC.

I was able to view the record with no blank page – woo.. UAC <– WHAT???

Ohh and you can now install the update rollup because UAC is now disabled.

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