Hi All,
I would like to recommend to you some of the books i have read in regards to Microsoft Dynamics CRM 4.0.
Working with Microsoft Dynamics(TM) CRM 4.0 (Paperback)

by Jim Steger (Author), Mike Snyder (Author)
Product Description
Get a practical introduction to Microsoft Dynamics CRM now updated for Microsoft Dynamics CRM 4.0. Microsoft Dynamics CRM is a [...]