sync
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Synchronize CRM Contacts into OAB (Offline Address Book).
One problem that i have had with clients with the Outlook Client installed is that it doesn’t automatically sync. contacts from CRM into outlook for the purpose of sending emails etc.
Heres how you would enable it for your users and clients:
Click on the CRM menu in Outlook
Then click on the ‘Address book’ tab then click on the second [...]